Terms of service

TERMS OF SERVICE

Roots of India

Effective Date: [Insert Date]

Welcome to Roots of India. These Terms of Service ("Terms") govern your access to and use of our website, mobile applications, social media pages, physical stores, products, and services. By accessing our website or purchasing products from Roots of India, you agree to be bound by these Terms.

1. About Roots of India

Roots of India is engaged in the sale of indoor plants, outdoor plants, seasonal flowering plants, gardening products, accessories, and related services through online and offline channels.

2. Acceptance of Terms

By using our website, placing an order, or accessing our services, you confirm that:

You are at least 18 years of age or have parental/guardian consent.
You have the legal capacity to enter into a binding agreement.
You agree to comply with these Terms and all applicable laws.

3. Products and Services

Roots of India offers living plants and gardening-related products.

Because plants are living products:

Plant size, color, shape, flowering stage, and appearance may vary from images displayed on the website.
Product photographs are for illustrative purposes only.
Availability of products is subject to stock and seasonal conditions.

We reserve the right to modify, discontinue, or limit quantities of any product without prior notice.

4. Pricing and Payments

All prices are displayed in Indian Rupees (INR).
Prices may change without prior notice.
Applicable taxes and delivery charges may be added at checkout.
Payments must be completed through approved payment methods before order processing.

Roots of India reserves the right to refuse or cancel any order due to pricing errors, payment issues, suspected fraud, or product unavailability.

5. Order Acceptance

An order confirmation does not constitute final acceptance of an order.

Roots of India reserves the right to:

Reject or cancel orders.
Limit quantities purchased.
Refuse service to any customer for legitimate business reasons.

If an order is cancelled after payment, the applicable refund will be processed to the original payment method.

6. Shipping and Delivery

Delivery timelines are estimates and may vary due to weather, courier delays, public holidays, or unforeseen circumstances.
Risk of loss and ownership transfer to the customer upon delivery.
Customers must provide accurate delivery information.

Roots of India shall not be liable for delays caused by third-party logistics providers.

7. Return and Refund Policy

All sales are governed by the Roots of India Return and Refund Policy.

Due to the perishable nature of plants, products are generally non-returnable. Refunds or replacements may be provided only in circumstances specified in our Return and Refund Policy.

8. Customer Responsibilities

Customers agree:

To provide accurate information during ordering.
To inspect products promptly upon delivery.
To follow plant care instructions provided with products.
Not to misuse the website or interfere with its operation.

9. Intellectual Property

All content on the Roots of India website, including:

Logos
Brand names
Product descriptions
Images
Graphics
Videos
Text
Designs

are the exclusive property of Roots of India or its licensors and are protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. User Conduct

Users shall not:

Engage in fraudulent activities.
Upload harmful software or malicious code.
Attempt unauthorized access to systems or accounts.
Use the website for unlawful purposes.
Violate any applicable laws or regulations.

Roots of India reserves the right to suspend or terminate access for violations of these Terms.

11. Disclaimer of Warranties

Products and services are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, Roots of India disclaims all warranties, including:

Merchantability
Fitness for a particular purpose
Availability or uninterrupted access
Accuracy of information

Plant growth and longevity depend on environmental conditions and customer care practices beyond our control.

12. Limitation of Liability

To the fullest extent permitted by law, Roots of India shall not be liable for:

Indirect damages
Consequential losses
Loss of profits
Loss of business opportunities
Plant deterioration after delivery due to customer handling or environmental factors

Our maximum liability shall not exceed the amount paid for the product in question.

13. Privacy

Use of our website is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected.

14. Force Majeure

Roots of India shall not be liable for any delay or failure in performance caused by events beyond reasonable control, including:

Natural disasters
Floods
Fires
Pandemics
Government actions
Transportation disruptions
Labour disputes

15. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in [City, State, India].

16. Changes to Terms

Roots of India reserves the right to update or modify these Terms at any time. Updated versions will be posted on our website and become effective immediately upon publication.